PRIVACY POLICY

Effective Date: July 28, 2026

Introduction

Rescue Locks & Keys (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we collect it, how we use it, how we protect it, and your rights regarding your information.

By accessing our website, requesting locksmith services, contacting us by phone, submitting a website form, or opting into SMS communications, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you interact with our business:

Personal Information

Full name
Phone number
Email address
Service address
Billing address
Payment information (processed securely through payment providers)
Information you voluntarily provide regarding your locksmith service request

Service Information

To complete requested locksmith services, we may collect:

Appointment details
Type of locksmith service requested
Vehicle information (for automotive locksmith services)
Property or lock information necessary to complete your requested service

Website Usage Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Date and time of visit
Referring website

How We Collect Information

Information is collected when you:

Complete a contact form
Call our business
Send us an email
Request emergency locksmith services
Schedule an appointment
Subscribe to SMS communications
Interact with our website
Respond to advertisements

Our website may also collect limited technical information through cookies and analytics technologies

How We Use Your Information

We use your information solely to:

Respond to inquiries
Schedule appointments
Provide locksmith services
Process payments
Verify service requests
Send appointment reminders
Send technician arrival notifications
Provide customer support
Improve the performance, security, and functionality of our website and services
Maintain business records
Comply with applicable legal obligations

If you have expressly opted in, we may also send SMS messages relating to:

Appointment confirmations
Appointment reminders
Technician arrival updates
Customer support communications
Service follow-ups
Promotional messages (only if separately consented to)

SMS Messaging Privacy

If you consent to receive SMS messages from Rescue Locks & Keys, your mobile number will only be used to send communications relating to the services you requested or other messages you have expressly agreed to receive.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact our office directly.

SMS Privacy Commitment

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services necessary to deliver SMS communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing of Information

We respect your privacy and are committed to protecting your personal information.

We do not sell, rent, trade, disclose, or share your personal information with third parties or affiliates for marketing or promotional purposes.

We use your information only to provide the locksmith services you request, communicate with you about your appointments or service requests, process payments, and operate our business.

We may provide limited access to information only when necessary for trusted service providers to perform services on our behalf, including:

Payment processing
Website hosting
Customer relationship management (CRM)
SMS delivery providers
Customer support services

These service providers are contractually required to safeguard your information and may only process it to perform services for Rescue Locks & Keys. They are not authorized to sell, use, or disclose your personal information for their own marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

We may disclose information only when required by law, court order, or other legal process, or when necessary to protect our legal rights, enforce our agreements, or protect the safety of others.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Although no method of transmission over the Internet or electronic storage is completely secure, we use commercially reasonable measures to safeguard your information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Measure website performance
Improve user experience

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Third-Party Service Providers

We work with trusted service providers that assist us with operating our business, including website hosting, payment processing, appointment scheduling, website analytics, customer communication platforms, CRM software, and SMS delivery services.

These providers are only permitted to process information on our behalf to provide the services we request. They are not authorized to sell, share, disclose, or use your personal information for their own marketing purposes.

No mobile information or SMS opt-in consent is shared with third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain personal information only for as long as necessary to:

Provide requested services
Maintain required business records
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, it is securely deleted or destroyed.

Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected without appropriate consent, we will promptly delete it.

Your Privacy Rights

You may request to:

Access your personal information
Correct inaccurate information
Update your information
Request deletion of your information where permitted by law
Withdraw consent for marketing communications
Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, please contact us using the information below.

External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes become effective immediately upon posting to this page.

The Effective Date shown at the top of this Privacy Policy will always reflect the latest version.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.

Rescue Locks & Keys

Website: https://rescuelocksandkeys.net/

Phone: (901) 604-8437

Email: rescuelocksandkeys@gmail.com